The European decrees currently in force provide for the sector’s introduction to competition in the coming years. Against this backdrop, this state-owned company needs to transform its methods of operation, with a major emphasis on client service, in particular.
It is in this context that a reorganisation of the security department is taking place.
This new organisation significantly changes the manager’s role. Certainly, such organisation should allow the manager to become closer with their teams and approach operational issues, but likewise, it results in greater flexibility on their part (both geographically and temporally speaking).
It is, therefore, important to guide the management through this change.
Transformation projects often fail due to underestimating the impacts on managerial practice. It is never comfortable for a manager to change position, as this takes them outside their comfort zone.
A training system must therefore incorporate this element of irrational fear.
Designing a tailor-made training system, co-constructed with the managers themselves: